Questions & Answers
What are the shipping times for your products?
We take 2-4 days to process your order and then 2-3 weeks to deliver it to you. It is not possible to claim a refund for delivery delays.
Where do we ship your product from?
Our offices are located in France. Our international warehouse is located in China.
Do you provide product tracking information?
Yes, wait 3 days after your order and ask us via email on the dedicated page.
My order is missing some items, what is going on?
Our products are shipped separately according to your order. If your order contains items from two different warehouses, for example, there will be two deliveries. The rest of the order will most likely arrive shortly.
I have received a damaged item. What can I do about it?
We are sorry to hear that. Simply send us a picture of the damaged item in question by message on the dedicated page and we will send you a similar replacement item as quickly as possible.
Where are you located?
We are located in the department of Ile de France, in France
I still haven’t received my order. What is taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email on the dedicated page.
Do you have a refund policy?
We do our best to resolve any problems our customers may have with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, provided that the appeal is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy on the dedicated page.
How do I remove content?
Send a message with the link to the offending content and your contact details via the contact page.